Hi,
This is to apprise all people on my experience with Payback.
Since I had accumulated quite a few points with Payback, I ordered a Morphy Richards coffee machine.
I was disappointed to find that the item was received in a non-working condition. When I asked them to send a replacement, they promised to do the same. Then, however, they said they would send someone to repair. On my insisting that they send a replacement as the item was actually even dangerous (its an espresso coffee maker), they responded several days later and agreed to replace, saying that their courier person would come.
Someone from Aramex couriers called and said they would pick up the thing, but did not. So Aramex is irresponsible and Payback has no control over them.
I am still waiting for my coffee machine replacement. They are not responding clearly with any commitment but keep saying that they will solve the problem in 15 days. They haven't even picked up the faulty product, so there is obviously no chance of the new product arriving.
Today, someone from Morphy Richards called saying that they are willing to replace the product, but that I must go to their shop, to which I have refused as in principle, it should be replaced by courier only.
If any of you have experienced problems with Payback, pls do respond. I am trying to post this issue in consumercourts.in, but before that wanted to know if somebody has tried anything else which is more effective.
Thanks.
Alok
This is to apprise all people on my experience with Payback.
Since I had accumulated quite a few points with Payback, I ordered a Morphy Richards coffee machine.
I was disappointed to find that the item was received in a non-working condition. When I asked them to send a replacement, they promised to do the same. Then, however, they said they would send someone to repair. On my insisting that they send a replacement as the item was actually even dangerous (its an espresso coffee maker), they responded several days later and agreed to replace, saying that their courier person would come.
Someone from Aramex couriers called and said they would pick up the thing, but did not. So Aramex is irresponsible and Payback has no control over them.
I am still waiting for my coffee machine replacement. They are not responding clearly with any commitment but keep saying that they will solve the problem in 15 days. They haven't even picked up the faulty product, so there is obviously no chance of the new product arriving.
Today, someone from Morphy Richards called saying that they are willing to replace the product, but that I must go to their shop, to which I have refused as in principle, it should be replaced by courier only.
If any of you have experienced problems with Payback, pls do respond. I am trying to post this issue in consumercourts.in, but before that wanted to know if somebody has tried anything else which is more effective.
Thanks.
Alok
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